If you run into any issue on Aviator Express, check this Help Centre first. Most common questions are answered here — from creating an account, making deposits and withdrawals, and understanding bonus terms, to game rules and technical troubleshooting, all in Bengali.
If the guides don't resolve your issue, connect directly with our support team via Live Chat. Aviator Express support agents speak Bengali and are available around the clock. The average first response time is just 3 minutes.
One thing to keep in mind — for account or payment-related queries, log in before contacting support. This speeds up account verification and gets your issue resolved faster. If you contact us by email, include your account number or registered email address in the subject line.
Account-related questions are the most common ones we receive from new users. After opening an account on Aviator Express, the first thing to do is verify your email — a verification link is sent after registration, and clicking it activates your account.
KYC verification is required before your first withdrawal. It's a one-time process. Upload a clear photo of your National ID and it's typically approved within 12–24 hours. Make sure the image is taken in good lighting and all text is clearly visible.
You can update your contact details, deposit limits, and notification preferences in Account Settings. To change your password, go to the "Security" tab and set a new password using your current one. Keeping two-factor authentication (2FA) enabled significantly improves the security of your account.
Aviator Express will never ask for your password or OTP via email or chat. If anyone requests this information, it is a scam — report it to live chat immediately.
Only one account is allowed per person. If multiple accounts are detected, they may be suspended and any balances held.
The most common cause of payment issues is not providing the correct reference number or transaction ID during a deposit. After making a payment via bKash or Nagad, you will receive a confirmation message containing a transaction ID — this must be entered in the deposit form. Without it, the payment has to be processed manually, which takes longer.
Under normal circumstances, deposits are credited to your balance within 5–15 minutes. If it takes longer than 30 minutes, contact Live Chat with your transaction ID and the support team will look into it promptly.
KYC verification must be completed before making a withdrawal. After submitting a withdrawal request, funds typically arrive in your Bangladeshi mobile banking account within 1–4 hours. Bank transfers may take a little longer. Requests submitted after midnight are processed the following morning.
To withdraw from a bonus balance, you need to meet the wagering requirement. Each bonus has its own terms — for example, 5x or 10x wagering. The requirement is shown on screen when the bonus is received, and you can also track your progress on the account page.
A common question is what happens when a bet is cancelled. If a match is cancelled or postponed, the stake is refunded. However, once a match has started, bets cannot be cancelled — though if a cashout option is available, you can use it to exit the bet.
The Aviator crash game has an auto-cashout feature for situations where your connection drops. If you set an auto-cashout multiplier in advance, your bet will be settled automatically at that point — even if you go offline. It's a good idea to keep this feature enabled at all times.
If a technical fault occurs during a Live Casino game, that round is voided and your stake is refunded. Aviator Express stores the result of every round in the game log — if you notice any discrepancy, contact support and the record will be reviewed.
The most common issue when playing on mobile is slow page loading, which is usually caused by a poor internet connection. Clearing your browser cache or switching from Wi-Fi to mobile data often fixes the problem. If the issue persists, try the Aviator Express Android app — it's faster and more stable than the browser.
What you can get help with at Aviator Express
Profile updates, password, email verification, KYC, and two-factor security.
BKash, Nagad, Rocket, bank transfer — methods, limits, and processing times.
Welcome bonus, free bets, cashback, wagering requirements, and expiry.
Understanding odds, market types, live betting, cashout, and bet cancellation rules.
Rules, RTP, and technical issues for slots, Live Casino, and crash games.
Guides for downloading, installing, and updating the Android app, plus the mobile site.
Account security, reporting suspicious activity, and data privacy.
Deposit limits, session timers, cooling-off, and self-exclusion options.
Follow these steps to resolve your issue
Browse topic-specific guides in the Help Center. Most common questions are answered right there.
Check the FAQ section to see if your issue has already been answered.
If the issue isn't resolved, write to us in Bengali via Live Chat. An agent will respond within 2–3 minutes.
For complex issues or if you need to send screenshots, email us at support@aviator.express.
All the ways to get in touch with Aviator Express
Aviator Express support agents speak Bengali. No language barrier — just explain your issue directly in your own language.
Our support agents are trained across payments, games, and betting. Explain your issue once and they'll understand — no need to repeat yourself.
Your chat history is saved. If you follow up on the same issue later, the conversation can be picked up right where it left off.
Support is available during Eid nights and at 4 a.m. — there are no "office hours" at Aviator Express.
Chat data is encrypted. Information shared with support is never passed to third parties.
You can leave feedback after every support session. These ratings are used to continuously improve our service quality.
Frequently asked questions about betting and the app
